Assessment of Electronic Medical Records Implementation and Its Effect on Patient Satisfaction among Patients Attending Obafemi Awolowo University Teaching Hospitals Complex, Ile-Ife, Osun State

Omolade Olufemi Ayodele; Muideen Babatunde Olatunji; Olufunmilola Adeola Faminu; Ogunmola Oladele Tinuola Oluwatoyin; Tochukwu Nonso Enemuo; Ayomide Oluwaseyi Aibinuomo; Misak Abel Amos

doi:10.31149/ijimm.v4i9.2994

Authors

Omolade Olufemi Ayodele School of Health Information Management, University College Hospital, Ibadan, Oyo State
Muideen Babatunde Olatunji Executive Secretary, Oyo State Primary Healthcare Board
Olufunmilola Adeola Faminu Department of Nursing Lead City University
Ogunmola Oladele Tinuola Oluwatoyin Health informatics and Information Management Department
Tochukwu Nonso Enemuo College of Medicine, University of Ibadan
Ayomide Oluwaseyi Aibinuomo Texila American University, Guyana
Misak Abel Amos Public Health, University of Port-Harcourt

DOI:

https://doi.org/10.31149/ijimm.v4i9.2994

Keywords:

Electronic medical records, patient satisfaction, healthcare services, digital health, medical records, OAUTHC

Abstract

Background: Electronic medical records (EMR) are increasingly used to improve the accessibility, organisation, and management of patient information and may influence patients’ experiences of healthcare services. However, the extent to which EMR implementation is associated with patient satisfaction remains an important consideration in healthcare delivery. Objective: This study assessed the implementation of electronic medical records and examined its relationship with patient satisfaction at the Obafemi Awolowo University Teaching Hospitals Complex (OAUTHC). Methods: A cross-sectional descriptive study was conducted among 200 patients at OAUTHC. Data were collected using a structured questionnaire assessing respondents’ socio-demographic characteristics, perceptions of EMR implementation, experiences with EMR-supported healthcare services, and level of patient satisfaction. Data were analysed using descriptive statistics and the chi-square test at a significance level of 0.05. Results: The mean age of respondents was 41.14 ± 13.37 years. Findings showed that respondents generally perceived EMR implementation positively. Most respondents reported improved access to medical records (80.5%), reduced time spent locating records (78.0%), improved availability of records to healthcare providers (79.0%), and greater efficiency in registration and record retrieval (77.5%). Similarly, 73.0% reported shorter waiting times, 81.0% reported successful retrieval of records when needed, and 78.0% indicated that EMR-supported services made hospital visits more convenient. Overall, 76.5% of respondents were satisfied with the healthcare services received. A statistically significant relationship was observed between EMR implementation and patient satisfaction. Conclusion: The study revealed that patients generally had a positive perception of EMR implementation at OAUTHC and reported a high level of satisfaction with healthcare services. Effective EMR implementation was associated with improved access to medical records, service efficiency, reduced delays, and favourable patient experiences. Sustained attention to EMR infrastructure, system usability, staff capacity, and data privacy and security is essential for further improving patient-centred healthcare delivery.

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